September 24, 2022

A woman uses a mobile phone as she walks past an Optus store in Sydney, Australia February 8, 2018. REUTERS/Daniel Munoz/File Photo

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SYDNEY, Sept 22 (Reuters) – Optus, the Australian unit of Singapore Telecommunications ( STEL.SI ), said it was investigating possible unauthorized access to customers’ home addresses, passport numbers and phone numbers following a cyber attack.

Wireless operator Optus said on Thursday it immediately stopped the attack after discovering it and that payment details and account passwords were not compromised.

It said it had notified the Australian Federal Police and was investigating whether information about current and former customers was accessed.

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“Optus is working with the Australian Cyber ​​Security Center to mitigate any risks to customers,” Optus said in a statement on its website.

“We are horrified to discover that we have been subject to a cyber-attack which has resulted in our customers’ personal information being exposed to someone who should not be able to see it,” said Optus CEO Kelly Bayer Rosmarin.

Australian newspapers report that up to 9 million customers may be affected. Reuters could not verify the number and Optus did not immediately respond to a request for comment.

“Optus has also notified key financial institutions about this issue. While we are not aware of any customer damage, we encourage customers to increase awareness of their accounts, including looking for unusual or fraudulent activity and any notifications that appear strange or suspicious,” he added in the Optus press release.

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Reporting by Kirsty Needham; Editing by Raju Gopalakrishnan

Our standards: Thomson Reuters Trust Principles.

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